Support

What is Smart Tag?

Smart Tag is a business asset and fleet tracking app that shows a company’s equipment, vehicles, containers and field hardware on one map. Locations come from tracking devices attached to the assets; the app does not use your phone’s location.

Account and sign-in

• Accounts are created by your company’s Smart Tag administrator. For your sign-in details, please contact the administrator in your company first.
• If you forgot your password, use Forgot password on the sign-in screen to set a new one.
• If you see “Your account has not been verified yet”, ask your administrator to activate your account.

Frequently asked questions

My asset is not on the map, or its location is old.

The location updates whenever the device attached to the asset reports in. Check the device battery and coverage; the list shows how recent each asset’s location is.

I don’t receive zone alerts.

Zones are defined by your company administrators. The Alerts screen shows which zones are active.

How is my data handled?

See the privacy policy.

Deleting your account and data

You can ask your company’s Smart Tag administrator to close your account, or email furkan.orta@oemco.com.tr with the subject “Account deletion request”. Include your account email address and your company name.

When the account is closed, your account information (email, role, company link) is deleted. Asset location records belong to your company and are kept for the periods in the privacy policy.

Contact us

For questions, bug reports and support requests: furkan.orta@oemco.com.tr

Including your company name, your device (iPhone/Android) and a short description of the problem helps us help you faster.

Coretech İnovasyon Teknoloji LTD.